PRIVACY POLICY & POPIA COMPLIANCE NOTICE

Last Updated: 22 June 2026

Welcome to Big 6 Cape Town Tours https://www.big6capetowntours.co.za/

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data in strict compliance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) of South Africa, as well as applicable international data protection standards.

By using our website, making an inquiry, or booking a tour with us, you signify your acceptance of this policy.

1. The Personal Information We Collect

To provide exceptional tour planning, booking services, and seamless travel logistics, we collect and process “Personal Information” as defined by POPIA. This includes:

Contact Information: Name, email address, phone number, and physical/billing address.
Booking & Travel Logistics: Travel dates, group sizes, pick-up/drop-off locations (such as your hotel or accommodation in Cape Town), and tour preferences (e.g., custom itineraries, accommodation upgrades).
Payment Details: Financial transactions are processed securely through our payment gateway partners. We do not store full credit card details on our servers.
Technical Data: IP address, browser type, operating system, and browsing behavior on our website via cookies, used purely to improve user experience.

2. Purpose of Collection and Processing

We will only use your personal information for lawful purposes directly related to our business operations. This includes:

Processing, confirming, and managing your tour bookings (e.g., securing pre-paid tickets for Table Mountain Cableway, Kirstenbosch, Boulders Beach, Cape Point, etc.).
Communicating with you regarding your itinerary, weather updates affecting your tours, or administrative requests.
Responding to inquiries submitted via our email tours@big6capetowntours.co.za or contact forms.
Sending marketing communications, travel tips, or special deals, provided you have consented to receive them (you can opt out at any time).
Complying with statutory, tax, and regulatory obligations under South African law.

3. Sharing Your Information (Third Parties)

We do not sell or rent your personal information to third parties. However, to execute your travel bookings seamlessly, we may share relevant details with trusted operational partners:

Affiliated Tourism Operators & Suppliers: Third-party providers directly involved in your experience, such as transport providers, specific accommodation venues, or strict booking management systems.
Payment Gateways: Secure payment processors handling transaction data.
Legal Authorities: If required by law, regulation, or a court order to protect the safety, rights, or property of Big 6 Cape Town Tours or our guests.

When we share data with third-party service providers, we ensure they are bound by strict confidentiality and POPIA-compliant data protection standards.

4. Direct Marketing

We strictly adhere to the opt-in rules set out by POPIA. If you are an existing customer or have subscribed to our digital newsletters or travel guides, we may send you promotional material. You retain the absolute right to opt out of direct marketing at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.

5. Data Security and Storage

We implement rigorous technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, modification, or destruction.

Our website utilizes Secure Socket Layer (SSL) encryption protocol to protect data in transit.
Access to your personal information is strictly restricted to authorized employees and service providers who require it to perform their specific duties.
Your data will be retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory financial retention laws.

6. Your Rights Under POPIA

As a data subject in South Africa, you possess clear rights regarding your personal information. You have the right to:

Request Access: Confirm whether we hold your personal information and request a copy of it.
Request Correction: Ask us to update or correct inaccurate, outdated, incomplete, or misleading information.
Request Deletion: Object to the processing of your data or request that we delete your personal information, subject to applicable legal or contractual retention requirements.
Lodge a Complaint: If you believe we have handled your data unlawfully under POPIA, you have the right to lodge a complaint with the South African Information Regulator.

7. Cookies Policy

Our website uses cookies to capture analytical data regarding visitor trends and to optimize page performance. You can choose to accept or decline cookies through your browser settings; however, disabling them may limit some interactive features of our booking platform.

8. How to Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to contact our Information Officer, please reach out to us at: